Privacy Policy for Dalman's Market
Last Updated: July 20, 2025
Thank you for choosing Dalman's Market. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store, use our website (www.dalmansmarket.com), or engage with us through online or offline channels.
1. Definitions
- “Personal Data” refers to any information that identifies or can be used to identify you, directly or indirectly.
- “Processing” means any operation performed on Personal Data, including collection, storage, use, sharing, or deletion.
- “Services” refers to in-store shopping, online ordering, loyalty programs, marketing communications, and any other offerings by Dalman's Market.
2. Information We Collect
2.1 Information You Provide
- Account Registration: Name, email address, phone number, postal address, password.
- Purchases & Orders: Purchase history, transaction details, payment method (e.g., card details, digital wallet tokens).
- Loyalty & Rewards Program: Preferences, points balance, redemption history.
- Customer Support: Communications, feedback, survey responses.
2.2 Information Collected Automatically
- Website Usage: IP address, device identifiers, browser type, pages viewed, referral URLs, cookies.
- Location Data: Approximate location based on IP address or GPS if you opt in on our mobile app.
2.3 Information from Other Sources
- Third-Party Services: Data from payment processors, marketing platforms, analytics providers, and publicly available sources to enrich customer profiles and prevent fraud.
3. How We Use Your Information
- Order Fulfillment: Process transactions, deliver products, send order confirmations.
- Marketing & Promotions: Send newsletters, offers, and survey invitations (with your consent).
- Loyalty Management: Track and redeem points, customize rewards.
- Customer Support: Respond to inquiries, resolve disputes, improve service quality.
- Security & Fraud Prevention: Detect and prevent unauthorized transactions, maintain store and network security.
- Analytics & Improvement: Analyze trends, monitor website performance, and optimize our Services.
4. Sharing Your Information
4.1 Service Providers
We may share your Personal Data with trusted third-party service providers who perform services on our behalf (e.g., payment gateways, delivery partners, IT support, marketing platforms). They are contractually bound to protect your data.
4.2 Legal Compliance
We may disclose Personal Data when required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers.
4.3 Business Transfers
If Dalman's Market is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect website usage data, remember preferences, and personalize your experience. You can control cookies through your browser settings, but disabling cookies may limit some features of our website.
6. Data Security
We implement industry-standard security measures (encryption, access controls, secure servers) to protect your Personal Data. However, no method of transmission or storage is 100% secure. Please exercise caution when sharing sensitive information.
7. Data Retention
We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access, correct, or delete your Personal Data.
- Object to or restrict Processing of your data.
- Withdraw consent at any time (where Processing is based on consent).
- Port your data in a structured, commonly used format.
To exercise these rights, please contact us at the details below. We will respond within the timeframe required by law.
9. Children’s Privacy
Our Services are not directed to children under 13 years. We do not knowingly collect Personal Data from children under 13. If you believe we have inadvertently collected such data, please contact us to request deletion.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you by posting the revised policy on our website with a new "Last Updated" date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Dalman's Market
NRT Main Road, Theni, Tamil Nadu, India
Email: privacy@dalmans.in
Thank you for trusting Dalman's Market. Your privacy is important to us.