Return & Refund Policy
Last updated: 13 March 2026
Return & Refund Policy – Dalman's Market
Last Updated: January 2026
We Accept Returns For
Damaged or rotten fresh produce – Within 24 hours of delivery
Spoiled perishables (milk, eggs, dairy, meat, fish) – Within 24 hours of delivery
Expired packaged foods – Within 48 hours of delivery (unopened only)
Thawed or damaged frozen items – Within 24 hours of delivery
Wrong item delivered – Immediate refund or free redeliver within 60 minutes
Missing items from order – Immediate refund
We Do NOT Accept Returns For
Change of mind – You've already received the item
Opened or partially consumed items – For perishables and packaged goods
Frozen items that have thawed – Cannot be restocked
Items reported after 24 hours – For fresh produce and perishables (48 hours for packaged goods)
Damaged items without photo proof – Photo evidence helps us verify quickly
How to Request a Return or Refund
Step 1: Report the issue
Contact us via WhatsApp: +919360832518
Email: hello@dalmans.in
Phone: +919360832518
Step 2: Provide proof
Send a photo/video of the damaged, rotten, or expired item
Include your order number and item name
Step 3: We verify
We review your claim within 1 hour
No photo = we may ask you to send one
Step 4: Get your refund
Approved refund? You'll get it within 1 hour to your wallet, or 3-5 business days to your original payment method
Wrong item delivered? We'll redeliver the correct order free within 60 minutes. You keep the wrong order as compensation.
Refund Processing Timeline
Payment Method Time to Refund
Wallet/App Credit 1 hour (instant)
Debit/Credit Card (Razorpay) 3-5 business days
UPI Payment 3-5 business days
COD (Cash on Delivery) Refund as wallet credit (use for next order)
Special Cases
Wrong Item Delivered
We'll redeliver the correct item free within 60 minutes
You keep the wrong item (our apology)
Or request a full refund instead – your choice
Missing Items
Report immediately via WhatsApp with photo
We'll verify and refund instantly within 1 hour
Or redeliver the missing item free within 60 minutes
Quality Issues (Partially Damaged)
If the item is partially usable but damaged, we can offer:
Full refund, or
Partial refund (we'll discuss the amount via WhatsApp)
Important Notes
Photo proof is required – This helps us process refunds faster and fairly
Report within 24 hours – Fresh produce claims must be reported within 24 hours of delivery
Unopened items only – For packaged goods and frozen items, we accept returns only if unopened
No delivery fee refund – Refunds are for product cost only; delivery charges are non-refundable
We verify quickly – Our 60-minute delivery advantage means we can verify claims in real-time
Our Commitment to You
✅ Fair returns – We trust our customers
✅ Fast refunds – Approved claims refunded within 1 hour to wallet
✅ Photo-based verification – Quick and transparent process
✅ Free redelivery – Wrong items redelivered free within 60 minutes
✅ Customer support – Available via WhatsApp, email, and phone
Questions?
Contact us anytime:
WhatsApp/Phone: +919360832518
Email: hello@dalmans.in
Address: 4A/1, NRT Main Road, NRT Nagar, Theni-625531, Tamil Nadu, India
By placing an order with Dalman's Market, you agree to this Return & Refund Policy.
If we update this policy, we'll notify you via email or through your account.